Welcome to ContactCenter.ro
YOUR FAVORITE SUPPLIER FOR INBOUND AND OUTBOUND SERVICES IN EUROPE
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Services

Since 2003 we offer ISO certified call center services with highly trained personnel,

advanced technological solutions and appealing prices.


  • Inbound services
    Customer care, post sale support, help desk, ordering and reservations
  • Outbound services
    Telemarketing, prospects qualification, market research, opinion polls
  • Backoffice services
    Emails handling, trouble tickets management
  • More than 120 well skilled agents handling contacts in:
    English, Italian, French, Spanish, German, Hungarian, Polish, Russian, Romanian
  • 10 Supervisors/Team leaders
    More than 1.000.000 calls handled per year
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INFRASTRUCTURE

  • Virtual server cluster infrastructure based on VMWare
  • Internet connections 100Mb high availability
  • Telephone connections via VOIP/SIP technology
  • 120 multipurpose stations (in/out-bound) Win2016 TSE/ PC Win10
  • Integrated communication software (PBX/email/SMS/fax/chat)
  • Internally developed CRM, able to function independently or embedded
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Team

Our team is comprised of savvy entrepreneurs, industry experts and highly skilled agents

bringing years of experience to our company.


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About us

ContactCenter Ro Srl is part of a group currently formed by two other companies:SMarTech Srl (Milan - Italy) EMarTech Euroline Srl (Cluj Napoca - Romania)

We help companies to best manage the “value chain” linked to information in order to transform it into successful business projects.

ContacCenter Ro

ContactCenter provides contact center, telemarketing, back office and expert staff services for telephone and web market research.

SMarTech

SMarTech is a company specialized in setting up analysis tools suitable to support management.

EMarTech Euroline

EMarTech is specialized in system integration and process automation.

Contact Us

We are available for any questions!

Headquarters

ContactCenterRo SRL
St. 13 Septembrie, No. 12
400126, Cluj-Napoca Romania

info@contactcenter.ro

Business hours

Weekdays:10am to 10pm

Saturday:Closed

Sunday:Closed